F.A.Q/Policies
Frequently Asked Questions & Policies
Q: Where do you ship to?
A: Canada, USA, NA/Asia/EU/Australia
Q: How long does processing take?
A: Processing times can take up to 2 weeks. Processing times for untracked lettermail may be shorter since it's an easier drop-off.
Q: How long does shipping take?
A: Estimated delivery times:
USA (USPS) Untracked: 2-5 weeks
International Untracked: 5+ weeks, depending on where you live.
*Holiday shipping times may be longer than the usual times above
Q: What are your return and refund policies?
A: I currently do not accept returns or refunds, but please contact me if you have a lost or damaged package. All sales are final.
Q: What is your cancellation policy?
A: Generally, I do not accept cancellations, but it is a case-by-case basis.
Q: My package came damaged or was lost. What should I do?
A: See below!
If your items were damaged:
1) Please contact me with pictures/proof that the ITEMS inside the package were damaged.
2) I will offer to re-send your order for a maximum of one (1) time, since I am unable to offer refunds at this time.
If your package is lost:
1) IF TRACKED: Please contact your local postal office and ask about your tracking number, and I will do the same on my end. Please also contact me as I will evaluate solutions on a case-by-case basis. I cannot offer refunds, but I can offer to re-send your order for a maximum of one (1) time.
2) IF UNTRACKED: Please also contact me as I will evaluate solutions on a case-by-case basis. I cannot offer refunds, but I can offer to re-send your order for a maximum of one (1) time. It is strongly recommended to pay for tracked shipping to avoid the package getting lost again. I will not be able to replace your order more than once.
By placing your order, you UNDERSTAND and AGREE that I have already offered a tracked shipping option at checkout, and that you have chosen a riskier method of delivery by selecting untracked shipping.
Q: I need help with my order!
A: I'm happy to help you with your order. Please include your order # in your email or DM.
Q: Do you do commissions?
A: Yes! Please check out my Commissions tab~
***Please note: I am not responsible to import fees, duties, tariffs or taxes that may apply. Buyers are responsible for any of the charges mentioned above. I'm not responsible for delays due to customs.***
CONTACT
Instagram: www.instagram.com/eggumu
E-mail: info@eggumu.com OR eggumu@hotmail.com